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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Communicate with team members.
   • Communicate effectively with team members giving consideration to cultural and other differences.
   • Check understanding of work requirements and seek clarification to prevent misunderstandings as required.
   • Display respect to team members and adherence to workplace expectations when interacting with others.
   • Maintain open communication with team members to ensure transfer of information.
   • Share information and ideas with team members to enhance work outcomes.
2. Actively participate in retail teams.
   • Identify individual tasks for completion and responsibilities for contributing to the achievement of team goals.
   • Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.
   • Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.
   • Seek, acknowledge and act upon constructive feedback from others.
   • Participate in team problem-solving to improve team outcomes.
   • Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

actively participate in three different workplace activities individually or cumulatively demonstrating:

effective communication with team members

consultation with others to determine team goals and individual responsibilities

contribution to achievement of team outcomes

following direction from others

working with others to resolve one basic team problems.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

conventions and use of a range of communication methods:

verbal communication

non-verbal communication

communication techniques and use in a team context:

open and closed questioning

paraphrasing

effective listening

voice tonality and volume

effective communication techniques with team members of diverse backgrounds:

cultural diversity

special needs

teamwork principles and the role of teamwork in the achievement of workplace goals

role of feedback in the achievement of team goals

problem-solving strategies for use in the achievement of team goals

techniques for supporting team members in the achievement of workplace outcomes

organisational policies and procedures for:

team interactions

industry standards and expectations relevant to:

teamwork attitudes

teamwork ethics.

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